FAQ

How does it work?
 

You place an order.  On the day, we will cut your tree and deliver during that day to your home.  We make deliveries between 8am and 7 pm WEEKENDS ONLY.  Unfortunately, we cannot give you a time so please consider a day when your home or you can have it delivered outside during that day.  ( please consider a stand if you do not have one )

 

Dead Tree Pickup?

 

As a Scout cares for the environment, Scout Law 10, we offer a Dead Tree Pickup Service.  You leave your tree out the front before the collection date and we will come by, collect your tree and it will be recycled into Green Waste Mulch.  Dead Tree pick-ups are pre-planned and pre-paid only.  Trees must be on the nature strip (or as close to) on or before 5pm of the Friday of collection.  If the tree is not there we can unfortunately not return.

 
What if I'm not home or need to go out?
 

We do get this from time to time.  We can deliver if you're not home but you should leave a full bucket of water in a sheltered spot so we can leave your tree in it for you.  A bucket of water is essential, as they will prematurely dry out without water.

 
Do you trim or erect the tree?
 

We usually don't.  If you ask nicely, perhaps the Scouts can chip in and help you but please remember, the setup is your responsibility.  You should make sure that the tree, ornaments and everything surrounding is safe.

 
How do I place an order?

Just click on the SHOP tab, Select the Size, Style, Delivery Date, Quantity and add this to your basket.  Add your Stand if required as well as Dead Tree collection if required.  You then proceed to CHECKOUT where you are given payment options and delivery costs.

 
Payment and Shipping

 

We have a number of Payment options.

1.     Credit Card via PAYPAL Guest checkout.  Please note your statement will show payment to Shields Customs & Transport; this is the company of one of our leaders who generously hosts the PAYPAL account for these sales.

2.     PAYPAL Account.  Please note your statement will show payment to Shields Customs & Transport; this is the company of one of our leaders who generously hosts the PAYPAL account for these sales.

3.     COD.  We accept Cash on Delivery.  ( Including Cheques )

4.     Payment in the Mail.  Please print a copy of your order and post it with a cheque to PO Box 6 Somerton, Vic 3062.

*****Please allow enough time for the mail to arrive and your order to be processed.  Usually 7 Days*****

5.     Give us a call.  We are more than happy to take phone orders or queries over the phone.  Call Greg on 0419886907.

 
 
Secure Ordering & Payment Options

 

All payments via PAYPAL are as per the terms and conditions laid down by PAYPAL.​  Please note you may be contacted for further information if the order is unclear.

 

 
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